Hollie Spencer joined New West Dental Ceramics shortly after high school graduation and has climbed through the ranks, from the training department to her current position of Production Manager in just 10 years.
She oversees the scheduling and metal departments; assists the General Manager, Terry Town, with production; and regularly interacts with and mentors the 130 technicians in the lab. "Hollie has great business sense. She has the ability to focus on production and quality while at the same time balance relationships between technicians and support staff. She has a business maturity that is usually acquired after many more years of experience," says Town.
Spencer attributes that business sense and her work ethic to her father, a single parent who is also a successful businessman. "He has always been in leadership positions and takes great pride in his work. I always strive to achieve the same sense of professionalism, drive, success and commitment to my work as he has displays. He is an outstanding role model for me."
Good communication, a positive attitude and being assertive yet compassionate are the qualities she believes are essential for being a good manager. While she sometimes misses working at the bench, she loves her role as manager. "I love being a leader, setting an example and guiding people in a positive direction and making sure work is flowing smoothly. If you have the drive and motivation, the sky is the limit," she says.