Tommy Zhu, CDT/TE Articles

From independent surveys and research to industry-specific management, marketing and business strategies, LMT gives dental laboratory owners and managers the information that's hard to find anywhere else. Incorporating the real-world experiences of people who work in the same market and face the same challenges, LMT's articles are carefully focused...See more on the practical, business side of operating a dental laboratory.

Perception of Quality:

“Your customer's perception of quality relative to price determines value. The higher the value, the more likely you are to retain and attract customers.” – Robert Maccario, MBA, Professional Management Science

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