In our industry, where the economic barriers to entry are relatively low, it’s all too common to hear stories about employees leaving a lab and then winning that lab’s customers, or worse, other staff members. Of course, from the lab owner’s perspective, the former employee didn’t win the customer or staff member; in his mind, he was stolen!
Like some of you, we too have been burned and it’s happened often enough that we were compelled to change the way we deal with new hires. In California, the Department of Corporations allows companies to pursue financial damages...
- September 2014
- April 2014
Lake Forest, CA
Owner: Mike Hill
Many labs call themselves“studios” but Mike Hill, Owner of 6-11 Dental Studio, makes sure his lab lives up to the name. Treating his technicians like artists is his number-one priority in his employee-centric laboratory.
To inspire creativity and productivity, each ceramist’s work area is a spacious 12' by 12' and set up like an individual studio, with divider walls to create a sense of privacy. The L-shaped workstations are twice the size of typical workbenches, giving technicians ample room to spread out, and the 19-ft-tall ceilings...
- February 2014
- September 2013
Several years ago we received a case that sparked a complete shift in the way our lab is run. A doctor asked us to make two zirconia crowns for a 17-year-old girl. The crowns were to replace teeth #8-9 and the prescription specified that the length of the centrals be 18mm long! We called to clarify the instructions and the doctor confirmed that the patient had a standard bite, nothing was out of proportion and that she wanted teeth that were 18mm long.
Over the course of five phone calls, we presented every possible failure scenario. The doctor insisted: 18mm. In the end, we produced and delivered...
- April 2013
In the latest installment of Barry D. The Lab Guy, Laboratory Owner Mike Hill explains his strategies for protecting the bottom line.
- February 2013
New in LMT: Laboratories often experience the same problems on a daily basis but rather than grumble about them, Mike Hill, President of 6-11 Dental Studio, Inc., decided to take a humorous approach. He started sketching cartoons related to real-world laboratory situations and writing commentary to explain how he handles the problem. Hereâs...