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LMT Communications, Inc. wrote an article
3 Faster, Smarter, Better Customer Service Strategies to Boost Your Business: What Are Your Secrets For Excellent Customer Service?
LMT Communications, Inc. · Faster, Smarter, Better: 36 Strategies to Boost Your Business · Feb 2012>In this economy, working faster, smarter, better is the key to riding out the storm. Here are 3 easy-to-implement tips that can lead to a leaner, meaner, more efficient laboratory operation. ###Problem:...
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LMT Communications, Inc. wrote an article
You know what they say: you never get a second chance to make a first impression. Here are five ways...(more)
First Impressions: 5 Ways to Roll Out the Red Carpet For New Customers
LMT Communications, Inc. · Apr 2007> While you need to exert relationship-building efforts with all of your customers, a new customer requires extra attention because he's not yet invested in your laboratory. Demonstrate from the start that working with your laboratory will be a great experience. Show that new customer you're different...
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“Your customer's perception of quality relative to price determines value. The higher the value, the more likely you are to retain and attract customers.” – Robert Maccario, MBA, Professional Management Science
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