Maribeth Marsico wrote an articleCc: 6 peopleNabil Elmasri, CDT
David Nunnally, CDT
Gregory Thayer, CDT
With many of their clients nearing retirement, lab owners target younger dentists to ensure steady workflow.
>Greg Thayer knows what it means to have loyal clients. Owner of Thayer Dental Laboratory, Mechanicsburg, Pennsylvania, he still retains 20 of the original 24 customers he had when he opened his laboratory 30 years ago. But Thayer also knows the danger of relying on long-time customers for the bulk...
The Daily Bite
“There are two components to quality: conformance quality is the technical aspect of any business and perceived quality is the customer's perspective of the business. You build your laboratory on conformance quality but market the perceived quality.” – Robert Maccario, MBA, Professional Management Science
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