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LMT Communications, Inc. wrote an article
Whether your laboratory is high-end, low-end or somewhere in between, your clients expect consistency...(more)
The Consistency Quest
LMT Communications, Inc. · Nov 2003>Expectations are powerful. Our expectations of McDonald's, for example, are directly tied to why we eat there. It's not for the quality food or the first-rate service; it's because when we want a quick meal, we know that McDonald's will meet that need every time. Now consider what would happen if McDonald's...
Ryan Dutton, CDT
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The Daily Bite
Your Dentist-Clients: The Top 3 Reasons Dentists Switch Laboratories
1. Inconsistent quality/Technical problems
2. Poor relationship/Poor communication
3. Delayed turnaround time/Late cases
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