Perry Carroll, CDT, demonstrates how to use principles of observation, interpretation and innovation to maximize the effectiveness of a CAD/CAM system and reassert the role of the technician—as opposed to the technology—as the real source of laboratory profitability. He also covers how to make effective decisions about purchasing and deploying the best CAD/CAM system for your laboratory, fully utilize the capabilities of a mill and maximize its profitability, and recognize CAD/CAM as a tool that enhances a user’s technical and esthetic capabilities.